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Email: office@yourdomain.com
Phone:: +44 20 7240 9319

FAQ

DO THE SKINS GO IN THE WASHING MACHINE ?

No do not wash the skins in the washer. Wash them by hand with a little bit of soap and a small amount of water in a towel.

REEWAY RETURN POLICY 

If you are not happy with your purchase and wish to return an item, please do so within 14 days from receiving your order.

You can open the package and check the contents. Returns will only be accepted when the products are unused and in the original packaging.

Please note: we do not cover the return costs.

CAN I CANCEL MY ORDER 

Once an order is placed we instantly process your order to ensure the quickest delivery possible.

However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be canceled.

Please be advised that once an order has been fully put through, no changes or cancelations can be made on your order.

As the customer it is within your rights to withdraw your order placed on our website within 14 days. Contact us at contact@reeway.fr

We will process a refund within 14 days, if your request is reported to us within the aforementioned 14 days. If you have already received your order, all items must be returned within 14 days. Starting from the day your withdrawal request is reported and in conformity with our return policy. The return costs are on the customers expenses. We will reimburse the shipping costs for the canceled order once we have received proof of shipment or as soon as we have received and processed the returned items. 

WHAT IS THE STATUS OF MY ORDER ?

Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

If you haven’t received an order confirmation, please first check if your payment went through and contact us immediately.

REEWAY CONTACT INFORMATION

Email us at :

contact@reeway.fr

B2B Sales enquiries

E: sales@reeway.fr

Press enquiries

E: thecreative@reeway.fr